We have always been committed to being a good place to work, one which places the well-being and safety of its employees above everything else. In the middle of an unprecedented global health crisis, it becomes an even bigger priority to preserve the physical and psychological well-being of our 3,600 employees in 20 countries, while guaranteeing continuity of business. Thanks to the digitalisation of our processes that began several years back, and the incredible work done by our IT teams, our employees were able to continue a vast majority of our activities remotely. We can only salute their ability to adapt, their resilience and their commitment in the face of adversity!
Our sales teams are in direct and permanent contact with our clients and partners. In the past months, they used videoconferencing tools to keep them informed on the changing situation and our Business Continuity Plans, to reassure them that we’ll support them during the lockdowns, and beyond. All our teams, from international to local, from those who used to work the field to those working from the office, each individual was mobilised to provide the same level of service.
The top priority always has been and will be the safety of our people. Then comes business continuity, to be able to support our clients and partners. For this, they relied on the Country Supervision, People & Property Security and HR teams that coordinated the implementation of exceptional measures across 20 countries. In addition, the General Management held weekly calls for 2 months with managers to share the evolution of the situation and to answer their questions.
Our teams received over 160,000 payment deferrals requests in just 2 months. To help with this increased workload, many people from other teams, whose activity had slowed down, stepped up. Even during the lockdown, some people of the operational teams had to go to the office for certain essential actions that couldn’t be done remotely. The logistics team really came through for them and deployed necessary measures in record time for their safety.
Digital transformation has been a priority for years and the IT teams have been at its forefront. During the crisis, they doubled our remote connections, enabling employees worldwide to work from home. They also introduced new videoconferencing & project management tools. Our Digital Factory teams support this change via Cloud infrastructures, APIs & production chain automation. We also have a centre for robot development which helped us manage the deferral requests.
The year 2020 was full of many challenges, including ensuring safe working conditions for our employees in the face of the health crisis. Thanks to the mechanisms already in place and their collective ability to adapt, we were able to overcome them together.
Head of IT Infrastructure Services
Senior Sales Manager, Solutions for Retail Banking professional clients
Training and Development Specialist, Human Resources
Global Account Manager
Iberia (Portugal & Spain)
Internal Sales Coordinator
Head of Customer service
Market Manager, Technology equipment (ICT)
BeNe (Belgium, Netherlands)
Chief Financial Officer
Nordics (Norway, Sweden, Denmark)
Each equipment that we finance has an added value and keeps the real economy, the everyday economy, turning.
Tractors, trucks, computers, telecoms infrastructure, refrigerated displays, LED lighting systems and much more, we finance all equipment that our clients may need for their activities, whatever the sector.
This has been our vocation for the past 70 years.
An increasing share of these equipment contributes directly to the United Nations’ Sustainable Development Goals, through its inherent nature (equipment that foster energy transition), through the user’s goal behind its usage, or through the way in which it is used (circular economy models).
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